Online BPO Training

Call Centre Training Module            30 hrs        

Speak Right for today's hottest career option

Are you aspiring to work in a International Call Centre but don't know what it entails?

Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this module is for you.

A complete training module to develop English communication skills for anyone who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step - by - step programme in building English-speaking skills, Accent, personality and Interview skills

1.Introduction to call centre industry
Types of Call Centre
Functioning of a Call Centre
Scope of the Call Centre Industry

2.Soft Skills
Communication skills- Elimination of Grammatical errors
Telephonic skills - Outbound / Inbound / Marketing skills
Reading Skills - Focus on wave modulation
Listening Skills

3.Accent
Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)
Jaw Exercises, Pronunciation of Consanants & Vowels
Rules of Intonations
Basics of American & British Accent

4.Personality Enhancement
Attitude Management
Killing Nervousness & Building Confidence
Body language & dress code

5.Prepration for an Interview
Resume Development
Understanding various rounds of Interview
Extempore - Improving thought process to speak on any given topic on the spot
Group discussion - Improving interacting skills to create a competitive edge over others.
Grammar / Aptitude / Listening Test
Personal Interview

6.Mock Practice

ABOUT THE COURSE

The course enables an extensive learning of the communication concepts and professional skills that will help to enter into the high opportunity ITeS/BPO Sector. After completion of the program, you will be able to serve customer effectively in a KPO/BPO and that ensures faster growth in the organization.

BPO Training is aligned with NOS (National Occupational Standards) by IT/ITeS Sector Skills Council of India.

Qualification- Min. 12th pass & Age - 18+ years

30 Hours Class Room CourseRs 12999 (S.Tax Extra)
30 Hours Online Live CourseRs 12999 (S.Tax Extra)
Self Learning Course
Complete Material: Books, Exercises, Audio-videos
Rs 5999 (S.Tax Extra)




The best part about working @ BPO: Training!

In January 2015 Somnath joined Citibank along with 18 other recruits as a Customer Care Executive for a credit card process. He was given eight weeks of training ,which the 20-year old describes as "the best part of working in a BPO". The first week involved instructions on communication skills, in which he learned about the US and British English and the difference between them. "Also, the accent and slang the US people use," adds the BBA student who passed-out from Symbiosis, Pune.